Refund policy

Return Policy

All eligible merchandise may be returned within 14 calendar days of the original purchase date for a refund to the original form of payment, store credit, or exchange.

To qualify for return, items must:

  • Be unworn, unused, and unwashed

  • Be in original condition

  • Have all original tags attached

  • Be free of fragrance, stains, alterations, or damage

  • Be accompanied by proof of purchase

Grainline reserves the right to deny any return that does not meet these criteria.

Shipping fees are non refundable. Customers are responsible for return shipping costs unless the item was received damaged or defective.

Vendor Specific and Final Sale Items

Grainline works with independent designers who operate in small production runs. Because of this, some pieces may be marked:

  • Final Sale

  • Non Returnable

  • Exchange Only

These designations will be clearly noted on the product page and/or at the point of sale. Items marked Final Sale are not eligible for refund, exchange, or store credit under any circumstances.

Consignment items may be subject to designer specific return restrictions. By completing your purchase, you acknowledge and agree to any item specific return limitations.

Refund Processing

Approved refunds will be processed within 7 business days after inspection of the returned item. Financial institutions may require additional time to post funds.

Studio, Memberships, and Workshops

Studio rentals, memberships, and workshop registrations are non refundable. Transfers may be permitted at Grainline’s discretion if requested at least 24 hours in advance.

Damaged or Defective Merchandise

Claims for damaged or defective items must be submitted within 5 days of receipt. Grainline reserves the right to coordinate resolution directly with the designer or vendor.