Shipping policy

SHIPPING POLICY

Effective Date: March 1st, 2026

This Shipping Policy applies to all purchases made through Grainline’s website.

Orders are processed within 3 to 5 business days unless otherwise stated.

Processing time does not include shipping transit time.

Orders are not processed or shipped on weekends or holidays.

We reserve the right to extend processing times during high volume periods.

Shipping rates are calculated at checkout based on destination and carrier rates.

Estimated delivery times are provided by the carrier and are not guaranteed.

Grainline is not responsible for delays caused by:

Customers are responsible for providing accurate shipping information.

Grainline is not responsible for lost or delayed shipments resulting from incorrect addresses.

If a package is returned due to address error, the customer is responsible for additional shipping fees.

Once an order has been marked as delivered by the carrier, Grainline is not responsible for lost or stolen packages.

Customers are encouraged to contact the shipping carrier directly to file a claim.

If an item arrives damaged, customers must notify Grainline within 5 days of delivery and provide photographic documentation.

We reserve the right to determine whether replacement, repair, or refund is appropriate.

If international shipping is offered:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Grainline is not responsible for delays caused by customs processing.

Grainline reserves the right to refuse or cancel any order suspected of fraud, unauthorized resale, or policy violation.